Reservations are recommended for all tours Reservations are made through our website.
Reservations are also recommended for rentals but we do accept walkups.
We accommodate private group tours for conventions, celebrations, field trips, camps and any occasion.
To book a group tour for 10 people or more please contact us for a quote.
If you would like to reschedule your reservation, you may do so at any time based on availability.
If you cancel up to 72 hours prior to the rental/tour reservation start time and would like a refund we will issue a refund less a 10% service fee with-in 30 days of request. No refunds are issued for reservations cancelled with less than 72 hours notice (only Bike and Roll credit).
For refunds please complete form in Contact Us page.
Cancelations by Bike & Roll
We reserve the right to cancel any rental/tour for weather or other reasons. If the rental/tour is cancelled, and you are unable to reschedule, we will issue a full refund. If the weather is questionable, please call one to two hours prior to the start time to confirm status.
Please plan to arrive 15 minutes prior to your tour time. Participants arriving after the tour departure time risk forfeiture of their tour seats.
In using this website, reserving products/services, purchasing products/services, and providing information, you are deemed to have read and agreed to the following terms and conditions:
Rental and Guided Tour Terms
Deposits, Payment, Reservations, and Refund Policy
We offer a wide selection of rental equipment accommodating all ages and sizes. A helmet and lock are included with each rental.
You may rent at one location and drop off at another, during business hours, for no extra fee. See Locations
The quadcrcles and electric bikes must return to original rental location.
Click on Locations to see options for drop off.
Bike & Roll is not responsible for flat tires and we do not issue refunds for flats. However, we are happy to swap the bike for you.
If you purchase the damage & Theft Waiver at time of rental we will send someone to you to swap the bike with-in 30 to 60 minutes from notification during business hours and only with-in 10 miles of rental location.
If you did not purchase the Damage & Theft Waiver at time of rental we recommend you call an Uber/Lyft to bring you back and we will swap the bike for you.
The “Equipment Damage & Theft Waiver” cost $5 per pedal bike per day and $10 per electric bike per day. You must purchase the Waiver prior to rental start time and prior to taking the equipment out in order for it to go into effect.
The Waiver will cover one hundred percent (100%) of Equipment damages.
In the event of theft, the Participants will be charged the full retail value of the Equipment immediately and will be reimbursed within thirty (30) days of the theft date for the same retail value paid less twenty five percent (25%) of the value of the equipment, provided that the Participants files a police report promptly.
We recommend that you arrive 15 minutes prior to tour start time.
All Groupons must reserve online.
We accept valid Go City passes. The Go City pass is good for 4 hour rental of our City bike. You can keep the bike until the end of the day for an additional $10 per bike) You may also upgrade to other bikes such as comfort, fitness, electric, tandems, and kids equipment for additional fee at time of rental.
Go City are accepted on a first-come-first-served basics. During weekends and holidays we do sell out and there may be delays in fulfilling you reservation.
We offer road and fitness bikes for participants in the Chicago and Miami Triathlons. You can reserve the bikes online 90 days prior to the event.
We typically refresh our fleet every few years and put the older fleet on sale in the fall and spring. All bikes sold are well maintained and in good working condition. All sales are “as is”.
Your privacy on the Internet is important to Us. As a part of the operation of this site, We gather certain types of information about users. We want you to know the types of information We gather and what we do with it.
Information We Collect
We collect two general types of information from users: personal data (such as names and e-mail addresses); and aggregate data (such as information about traffic patterns on this site; for example, how many users log into this site on a daily basis).
Personal data is collected when users provide information to Us, for example in reserving bike rental/tour, or joining our riders club, electronic newsletters, or other membership services, group inquiries, employment applications, answering surveys, purchasing items from Us, registering for events, or purchasing tickets, and/or registering for contests and other promotional opportunities provided by Us. When you register or request information on this site, We generally need you to provide your name, e-mail address, mailing address, day phone number and credit card information (only when making a reservation), as well as create a username and password. In addition, if you send Us personal correspondence, such as e-mails or letters, We may collect such information into a file specific to you.
Aggregated Information and Usage Information
Aggregate information, such as which page users access and information volunteered by users, such as survey information and/or site registration information, is collected through various methods. In the course of using Our site, We also automatically track certain information about you. This information includes the URL that you just came from, which URL you next go to, what browser you are Using, and your IP address. An IP address is a number that is automatically assigned to your computer whenever you’re surfing the web. Web servers, the computers that “serve up” web pages, automatically identify your computer by its IP address, and when you request a page from Us, Our servers log your IP address. We do not link IP addresses to anything personally identifiable, so although your session will be logged, you will remain anonymous to Us.
Use of Information Collected by Us
Disclosure of Collected Information to Third Parties
We do not sell, trade, rent or otherwise provide your personal data to third parties without prior permission from you, provided however, that third parties does not include Our subsidiaries, affiliates, licensees, partners, suppliers, industry related services, website hosting partners or other parties who assist Us in operating this site. We may, however, share your data in an aggregate format, as well as aggregate usage information, with third parties for both advertising and promotional purposes. Further, We cooperate with all law enforcement inquires, and with all third parties, to enforce their intellectual property or other legal rights.
Links to Other Sites
It is important to note that this site might contain links to other sites, and that those sites may not follow the same privacy policies as Us. For instance, if you clicked on an advertisement banner, this might take you away from this site and to an entirely different site. This includes links to advertisers, bicycle and Segway industry companies, content providers, and business partners, who may use Our name and/or logos as a result of a co-branding or other agreement. These sites may send their own cookies to you, and may collect data and make uses of it that We would not. We do not control these sites or use, or bear any responsibility or liability for them.
The security of all personally identifiable information associated with users of this site is of great concern to Us. We implement a variety of security measures to maintain the safety of your personal information. Once We receive your transmission, We use reasonable efforts to ensure its security on Our systems. When credit card information is transmitted, We use SSL (secure socket layer) encryption technology. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while We strive to protect your personal information, We can’t ensure or warrant the security of any information you transmit to Us, and you do so at your own risk.
Ownership; Restrictions on Use of Materials The entire content included in this site, including but not limited to text, graphics or code, is owned by or licensed to Us. We reserve the right to make changes to the content of this site at any time without notice, including with respect to our products, services, equipment, specifications, models, colors, and materials. You may download, view, and print text and graphics from this site, provided that such content is only used for informational, non-commercial purposes, and is not modified or altered in any way. Except as expressly provided herein, you may not use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any information or content from this site in whole or in part without Our prior written permission. Other trademarks, service marks, slogans, logos and trade names identified on this site are either Our trademarks or trademarks of a third party licensor or other provider. None of these marks, names or logos may be used without the prior written consent of their owner.
We do not and cannot review all communications and materials posted to or created by users accessing Our site and are not in any manner responsible for the content of these communications and materials. We reserve the right, however, to block or remove communications or materials that We determine to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or other intellectual property right of another, or (d) offensive or otherwise unacceptable to Us in Our sole discretion.
THE CONTENT IN THIS SITE IS PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE OPERATION OF THIS SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.